Cookie and Pivacy Policy

Personal Data Protection Policy

Notification pursuant to EU Regulation no. 679/2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

The Data Controller is Autostazioni di Milano S.r.l., with registered office in Lodi, Via Felice Cavallotti 62.

The contact points for the Data Controller and for the Personal Data Protection Officer can be found at the end of this notice (contacts).

Purpose of processing.
The purpose of data processing at Autostazioni di Milano S.r.l. is to provide public transport services and related services, in particular (by way of example and not limited to):

a) activities relating to the management of transport, passenger and goods transport systems, facilities and infrastructure;
b) road passenger and goods transport services.
c) internal activities of Autostazioni di Milano S.r.l. in the insurance sector, for the purpose of investigating and settling claims;
d) management of passenger and goods transport services, with related planning and operational organisation activities, with a view to the execution of operating contracts;
e) pay parking and car parks;

The data will not be processed, disclosed, used or stored for purposes other than those relating to the business processes concerned and services provided.

All the rights of the Data Subject sanctioned by the regulations in force are guaranteed, the main ones being listed below:

1. access,
2. correction,
3. deletion,
4. restriction,
5. opposition,
6. data portability,
7. presentation of a complaint to the Italian Data Protection Authority.

The processing of personal data can also take place through automated and computerised processes.

Data retention is linked to the requirements of the relevant business processes and the services provided in compliance with the provisions of the Italian Data Protection Authority.

There are no plans to transfer the personal data collected to non-EU countries.

In the case of minors under 16 years of age, or in any case the age established by current legislation, these rights may be exercised by persons with parental authority.

Data Processors outside Autostazioni di Milano S.r.l.

Autostazioni di Milano S.r.l. also processes the data with the support of external Data Processors, whose references will be communicated upon express request in compliance with the provisions of the EU Regulation.

Authorised persons

Personal data can be brought to the attention of authorised persons and can be communicated to external staff and / or other subjects with respect to whom communication is necessary for the provision of services.

Communications relating to information systems

This Privacy Statement is also addressed to anyone who uses and interacts electronically with the web services provided through the site

Personal data will be processed by computer/electronic means to provide the services of sending newsletters and to process statistical research and anonymous market surveys.

The Privacy Statement is only valid for the above-mentioned sites and not for other sites that can be consulted through links to third party sites.

This Privacy Statement is also based on Recommendation no. 2/2001 adopted by the European Authorities in order to identify the requirements for collecting personal data online with the methods, timing, and nature of the data provided by the controllers to end users when they connect to web pages, regardless of the purposes of the connection. Another processing purpose specific to this case, is correct browsing on the website of Autostazioni di Milano S.r.l. indicated above, as well as the use of the services provided by Autostazioni di Milano anyone who registers.

Types of data processed

Computer systems in general, Internet transmission protocols and the software on which this site is based acquire certain personal data during their normal operation.

The information is not collected for identification purposes, although this may be possible through processing by the competent authorities.

Data collected

The data collected are: IP addresses; URI (Uniform Resource Identifier) addresses of the resources requested; time of the request; methodology used for the server request; size of the file obtained in response; numerical code indicating the status of the response given by the server (successful outcome, error, etc..) and other parameters regarding the operating system and the user’s computer environment.

Appropriate security measures are observed for all processing, in order to prevent the loss of information, its illegal or incorrect use or unauthorised access to the information.

These data will be used only for anonymous statistical purposes and for monitoring the functioning of the site.

Processing methods and Cookies

Cookies are text files containing small amounts of information that are downloaded to the user's device, if enabled, when browsing the Autostazioni di Milano S.r.l. website.

No personal data are acquired by the site unless knowingly provided by the user.

We do not use cookies to transmit personal information, although cookies are used in an aggregate way not linked to the identity of the visitor, to monitor our customers’ browsing habits in order to improve the service offered and make browsing on the site safer and more efficient.

Autostazioni di Milano S.r.l. uses ‘cookies’ in order to provide contextualised information to visitors of the website and to obtain access statistics (using the Google Analytics service).

The site uses cookies in accordance with the following purposes and classification:

System Cookies

These cookies allow you to browse the site and use its features, for example, to access secure areas of the site. Without these cookies, it may not be possible to provide the services for authentication and proper functioning of the website.

These cookies are not defined by Autostazioni di Milano S.r.l. but are generated and used automatically by the software platforms used. However, they are intended solely for the purpose of general operation and do not affect the protection of the user's personal data.

Cookies for performance and browsing analysis statistics

Autostazioni di Milano S.r.l. uses the Google Analytics statistics platform and incorporates its cookies and access methods.

This analytical tool collects standard log information used on the Internet and anonymous information about the visitor's browsing behaviour.

Should you not wish to be analysed by Google Analytics on all websites, visit, and follow Google's instructions.

Technical Cookies

Cookies are considered technical, also called ‘session’ or ‘temporary’, when they help the user browse the site and remember the choices made during the session. They are deactivated as soon as you leave the site through the log out procedure or after a period of inactivity. No profiling cookies are used.

Registering to the site and creating an account

When registering to the Autostazioni di Milano S.r.l. website services, the user must create a personal account from the registration page. To do this, the user must enter some basic personal data, a user ID (email) and a password.

The user is responsible for the correctness and truthfulness of the information, as well as for the custody of the access credentials and the web activities related to their identity.

Account Duration

The user can cancel their account at any time, following the deletion procedure on their personal profile, after which they will receive an automatic confirmation message.


Data Controller: